Shipping Policy



At The Layout Company, we believe a thoughtfully arranged home starts with careful consideration — not only in the space solutions you choose, but also in how they arrive at your door. This Shipping Policy outlines how we process, dispatch, and deliver every order you place with us.
Our Shipping Approach

The Layout Company is a home layout and spatial solution brand built for real households and daily living.
To cut down on redundant warehousing, overstock waste, and unnecessary carbon footprint, many of our products are shipped directly from our vetted manufacturing partners and worldwide fulfillment centers.
This direct-to-door model allows us to:
Deliver dependable, well-crafted home layout and storage solutions

Maintain fair pricing without the added costs of traditional retail

Lower excess waste and support a more streamlined, mindful supply chain
We thank you for your patience as we deliver your order through this smarter, more sustainable shopping model.
  1. Processing Time & Shipping Charges

    Every order from The Layout Company is handled with close attention to detail.
Order Processing Window:

Please allow 2–4 business days for order verification, quality inspection, and secure packaging prior to dispatch.
Peak Periods (Holidays / Seasonal Promotions):

Processing times may extend to up to 5 business days during periods of high order volume.
Shipping Charges:

A flat shipping fee of $5.99 applies to all orders, with no variation based on delivery location.
  1. Estimated Delivery Timeframes

    As our orders are fulfilled through our global network of partners, delivery timelines may vary slightly depending on your delivery address.
Region Estimated Delivery Window

United States 10 – 15 Business Days

Canada / UK / Australia 11 – 16 Business Days

Rest of World 15 – 20 Business Days
These timeframes are estimates only and do not serve as guaranteed delivery dates.
We appreciate your understanding — premium products and careful delivery take time to get right.
  1. Shipment Tracking

    Once your order has been dispatched, you will receive a delivery confirmation email that includes your unique tracking number.
Please keep in mind:
Tracking status updates may take 1–3 business days to populate after the shipping label is generated

If tracking information does not update right away, your package is still making its way through the delivery network
  1. Customs, Duties and Import Taxes

    For all international shipments, orders are sent on a DDU (Delivered Duty Unpaid) basis.
This means:
Any customs fees, import duties, or taxes imposed by your destination country are the sole responsibility of the customer

The Layout Company is not liable for delays caused by the customs clearance process
While customs charges are uncommon for household and spatial organization products, policies differ from country to country.
  1. Order Changes & Cancellations

    We begin processing orders promptly to ensure you receive your items as soon as possible.
If you need to update your shipping address or cancel your order, please reach out to us at service@balmray.com within 12 hours of placing your order.
Once an order has moved into the processing stage, we are unable to make modifications or process cancellations.
  1. Lost or Damaged Shipments

    Your satisfaction is our top priority.
Damaged Items

If your package arrives with visible damage:
Send us photos of the damaged items and packaging within 72 hours of delivery, and we will arrange a free replacement for you.
Lost in Transit

If the shipping carrier confirms that your package has been lost in transit:
we will ship a replacement order to you at no additional cost.