Return and Refund Policy



At The Layout Company, we are dedicated to delivering a worry-free shopping experience for every customer. This Return & Refund Policy details how we handle return requests, product exchanges, and refund processing.
  1. Return Qualifications

    We offer a 30-day return window, which means you have 30 days from the date of item receipt to submit a return request.
To be qualified for a return:

The item must remain in the exact condition it was delivered

Unused, undamaged, and with all original tags and accessories intact (if applicable)

Kept in its original packaging

Accompanied by a valid receipt or proof of purchase
  1. How to Initiate a Return

    To start a return request, please contact our support team at service@balmray.com.
If your return request is approved:

We will provide you with an official return shipping label

You will receive clear, step-by-step instructions on how and where to send your package
Important note:

Items sent back without prior return request and official authorization will not be accepted or processed.

If you have any questions about the return process, you can always reach out to us at service@balmray.com.
  1. Damaged, Defective or Incorrect Items

    Please inspect the contents of your order immediately upon delivery.

    If you receive a defective, damaged, or wrong item, contact our team right away so we can evaluate the situation and resolve the issue properly.
  2. Exclusions & Non-Returnable Items

    Certain items are not eligible for return due to their product nature, including:

    Perishable goods (such as food, live plants, or fresh flowers)

    Custom-made or personalized products

    Personal care items (such as beauty or hygiene products)

    Hazardous materials, flammable liquids, or compressed gases

    Original shipping fees paid at checkout
We also do not accept returns on:

Clearance or sale items

Digital gift cards
If you are unsure whether your item qualifies for return, please contact us before submitting a request.
  1. Product Exchanges

    The most efficient way to get the replacement item you want is to:

    Return the original item you received

    Place a new order for the replacement item once your return is officially accepted
  2. European Union – 14-Day Withdrawal Period

    If your order is delivered to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.
Conditions:

The item must be unused, undamaged, and with all original tags attached

Kept in its original packaging

Valid proof of purchase is required
This right applies independently of our standard 30-day return policy.
  1. Refund Processing

    Once we receive and complete the inspection of your returned item, we will notify you of the refund approval status.
If approved:

Refunds will be issued back to your original payment method used at checkout
Please allow up to 10 business days for the refund to be fully processed.

Please note that your bank or credit card issuer may require additional business days to post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at service@balmray.com.
  1. Return Shipping Address

    An official return shipping label provided by The Layout Company is required before sending back any items.
Return Address:

The Layout Company

570 W Cheyenne Ave #130

North Las Vegas, NV 89030